LX: Customer Experience (CX)

While most organizations desire to lead their industry in terms of customer experience and service, few actually have the strategy, training, or culture in place to make that a reality. Choose from a variety of LXs that focus on developing a CX strategy, how to create a service culture, or how to interact better with customers.

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Ben Smith

President & CEO of Intelitech Employment Services

John Kafka

CEO of DocuSpring Inc.

Yulia Bogdanova

Director of HR, Savoy Resort & Spa