Professional Experience

Debbie has over 20 years of diverse experience in customer service, CRM, project management, and implementation of innovative new products and solutions. She also has a keen focus on ensuring all business strategies are aligned with customer needs. Debbie’s consulting company specializes in the sports, entertainment, and hospitality industries, tailoring effective business strategies to increase team performance while focusing on the customer experience. Debbie has a diverse knowledgebase, including five-star luxury hotel and major special events experience, serving at companies like the NFL Super Bowl, NFL International Series, MTV Music Awards, NBA Finals, and the NCAA Final Four.

Coaching and Speaking Experience

Debbie is a skilled trainer and facilitator who assists companies in improving their customer focus and leadership skills. She has launched the first-to-market online customer service training program designed specifically for sports teams, titled “LISTEN | RESPOND | GO BEYOND – The Playbook on Winning at Service,” to enable sports teams in delivering the ultimate fan experience. 

Education and Certifications

Debbie earned a bachelor of science in recreation and tourism management from Indiana University in Bloomington, Indiana.

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