As an independent culture and learning consultant and facilitator, who has worked with a variety of iconic brands, Thomas draws from over twenty-five years of human resources and learning and development experience. He has two distinct areas of expertise: the development and implementation of brand culture and the effective delivery of targeted learning and education programs. He is passionate about creating winning environments through the refinement of the customer journey and cultural development.
As a dynamic, effective, and influential presenter, Thomas has motivated successful teams by elevating them to want to do the right thing in support of both internal and external customer satisfaction. Thomas has engaged with audiences, intimate to large, at all levels from frontline to senior leadership. His engaging and enthusiastic style allows him to connect easily to all audiences, providing optimal learning and motivational experiences, that promote and uphold brand identity, customer experience, implementation, and compliance.
Education and Certifications
Thomas earned a bachelor of arts in communication from Drake University with a concentration in radio and television performance.